Contact the team direct on: 029 2150 4381 Royal Wax, Sunshack, Capitol Centre,  Queen Street,  Cardiff,  CF10 2HQ  

Frequently Asked Questions

General Skincare and post- waxing advice:

After your wax, our therapist will ask you to read through the below advice.

Small White or Red bumps are common & perfectly normal temporary reaction, particularly if this is your first wax. These symptoms will subside over the next 24 hours. 

Moisturise the area for 7 days from the day of your wax. To prevent ingrowing hairs we advise you to start using a body scrub to gently exfoliate the area twice a week.

No saunas, hot tubs or steam treatments. Avoid swimming in chlorinated pools. No tanning, fake tan, sunbeds or sunbathing for 24 hours.

Do not apply deodorants, body sprays, powders, lotion or other products to the area other than recommended by your therapist.  Avoid scratching or touching the area with unwashed hands.  

It can take up to 4 waxing treatments for your hair to get into a growth cycle that gives you the best results.


PLEASE DO NOT SHAVE between your waxing appointments.


What type of clothing should I wear to my Waxing appointment?

It is entirely up to you what you wear - but afterwards it would be great if you had something clean and loose fitting. If you are having a leg or intimate wax wear loose fitting trousers not tight jeans. For all intimate waxing, we advise wearing cotton underwear

How painful is waxing?

Well it would be a lie to say waxing it pain- free. There can be slight discomfort but usually just momentary and not excessive, especially if it's your first time.

If you are one of our regular clients you will benefit from sparser regrowth and subsequent wax treatments become even easier and less painful - the hairs stop fighting.

The hot non-strip wax we use on your sensitive areas makes it less painful than the old-fashioned strip wax techniques on these areas.


Is there anything that can be done to minimise the pain?


Exfoliate gently for a day or two before your appointment. Moisturise too, but NOT on the day of your appointment. Women who have concerns are usually perfectly relaxed when they leave and were pleasantly surprised by how easy the whole wax process is.

Are you / your salon hygienic?


Of course I take all necessary precautions including:

Wearing gloves for every wax service.
No double dipping of the spatulas into the wax pot which may be contaminated.
We use a sterilising solution for instruments such as tweezers and scissors.


How to I protect my skin after a waxing session?


Please see general advice above.


Can I tweeze out hairs at home?

If you spot a stray hair when you get home after waxing (hopefully not!) by all means tweeze it out if it is within a day or so of waxing, otherwise please leave it as we are trying to get all your hairs into the same growth cycle and random tweezing will make the hair unavailable for waxing next time and so it will not get synchronised with the other hairs.

It can take up to four treatments spaced evenly apart for your hair to get on a growth cycle that gives best results.

Hair needs to be at least half a centimetre long before it can be successfully removed by waxing, so please do not shave, tweeze or use hair removal creams between your appointments.


What conditions prevent me from being waxed?


We cannot wax if you have a contagious skin condition, severe eczema, cuts or wounds. We cannot perform intimate waxing if you have an STI. If you use Roaccutane, Retin-A, steroid cream, Differin or most acne products - you will need to wait for six months after finishing medication, as these medications can make the skin fragile and dry which is unsuitable for waxing. 

We will perform a full consultation prior to performing your wax, to make sure all is well.


What if I am on my period / Menstruating?


You can be waxed during your period, although you may be a little more sensitive, so if you can plan ahead and work around it, so much the better. If not, no problem. If you feel pain more than most, it may be best to plan around it, otherwise it should be fine. A fresh tampon before starting the treatment is a must


I am pregnant, can I be waxed?


Yes of course you can. Waxing during your pregnancy is okay. When pregnant woman reach the 6 months milestone, it can be quite difficult to see & reach certain areas of the body.


I am a man, is waxing worth it?


Yes we definitely recommend waxing for men, for excessive body hair or face. More and more men are discovering the benefits of waxing. Why not become one of them?


Can you do multiple areas at one time?


Yes, our range of Wax packages for men and women provide multiple areas at excellent value, or you can combine a number of individual treatments.


How often do I need to be waxed?


To maintain your smooth appearance, we recommend regular waxing every 4-6 weeks. Your hair & its growth will eventually become sparse & thin.


I am a bit embarrassed about having my intimate areas waxed!


Please do not be. WE have seen every possible edition of lady gardens there are. WE are totally fine and comfortable waxing private areas, we do all we can to will help you to relax and even enjoy the experience.


How long should I leave before waxing appointments?


Please leave 3 weeks before your wax appointment with us.

You will find you have hair at different stages of the growth cycle so whilst results should be good, it will not be optimum until you have had about 4 wax treatments.